What can ActPoint do for You?
ActPoint applications rapidly reduce labor costs, improve service levels and beat expectations for decision response times. All organizations that rely on people to deliver services can benefit. Embedded in your process improvement maps are critical thinking steps (the verbs) that cause mistakes, rework and waste. Variations in how your people handle the verbs lead to expense-line problems that compete with all the good work you do. Seize this opportunity to use ActPoint, one of the greatest advances in productivity, compliance and quality.
 Functional Areas: • Compliance • Operations • Finance • Human Resources • Technology |
 Business Categories: • For Profit • For non-Profit • Governmental • Education |
 Quality Improvement: • For Profit • For non-Profit • Governmental • Education |
Why use ActPoint?
ActPoint is widely used in 40 states including 10 state agencies and more than 1,000 customers. ActPoint applications clarify complex, ambiguous or under-defined procedures. It transforms them into simple self-guided action steps. Process maps often fail at these “think” steps – the verbs (determine, verify, approve, confirm, request, investigate, conduct, audit, appeal, review and comply). Your process maps don’t need to change. Simply add ActPoint to get the right result!
ActPoint at Work
State Department of Education
 Self-service, web-based ActPoint applications to automate decision management throughout the state’s 500+ school systems. |
Finance & Human Resources
 In response to significant staff reductions, ActPoint goes to work automating seven critical HR procedures including ADA Section 504 Accommodations. |
Policy & Compliance
 Complex federal legislation makes it nearly impossible for end-users to successfully execute compliance steps. ActPoint makes it simple. |
The ActPoint Promise:
Save Time & Money
Headcount, training, travel, printing, communication cycle times, support and non-compliance penalties are just a few of the areas that rule-based decisions significantly reduce labor hours and hard costs for diverse organizations. Until now, there has always been a trade-off between productivity and accuracy. ActPoint brings the two together.
Guarantee Consistent Compliance Outcomes
Is there any process in which consistency is not critical? Built on pre-defined decision paths, ActPoint ensures that the right actions are taken by everyone and provides a clear audit trail to minimize risk exposure.
Automate Rules-based Decisions
With its “smart” self-service, web-based interface, ActPoint allows leadership to delegate excellence by empowering non-technical personnel to make highly technical decisions.
Improve Service Levels & Cycle Times
Whether your department’s customers are internal or external, they want to know that their request or issue is being handled in a timely and appropriate manner. ActPoint enables staff to deliver levels of efficiency and accountability that translate into an instant boost in customer satisfaction and loyalty.
Distribute Knowledge Instantly
Many organizations are far too reliant on the knowledge of subject matter experts. An individual or small groups typically are the only people who master new policies, processes or procedures. ActPoint gives everyone the power of knowledge by turning ambiguous procedures into tightly defined action steps that are easy for non-technical teams to follow. In addition, universal updates can be made to instantly reflect changes in legislation or policy across any geographic area with no need for re-training.
Generate Detailed Audit Trail On Demand
A simple self-service portal enables anyone to generate detailed, prescriptive action plans and clear audit trails based on pre-defined rules that virtually eliminate the opportunity for human error.