Training & SupportTraining & Support

FAQs

Below are answers to the most frequently asked questions about TransACT and the services we provide. Please check the list below to see if your question is listed.

If you do not see your question or need additional support, contact us at support@transact.com or 425.977.2100.

View all questions and answers.

Who can subscribe to the services available?

Any school district or state department of education can subscribe to any of the available services that TransACT provides at any time. Private schools receiving Title I funds are also eligible.

If your state has a subscription with TransACT, your district can subscribe to any service that you currently do not have access to. You can also add additional languages to current subscriptions at any time.

If you are interested in enrolling or adding additional services and languages to your current subscription, please contact us at support@transact.com or 425.977.2100.

Only one online enrollment is required from each district. The superintendent or his/her designee should be the person to complete the online enrollment.

Can our district subscribe through an Educational Service Center, or are there group or statewide purchasing options available?

Yes. You may subscribe as a single district or as a group through your local Education Service Center (ESD, ESC, RESA, BOCES, ISD, RESC, etc.). Education Service Centers may purchase a consortium license that includes all school districts served by the service center. For more information about available purchasing options, please contact: sales@transact.com.

Can I use Federal funds to purchase a TransACT subscription?

Yes. You can use title funds for the purchase of TransACT.

Funds under ESEA (NCLB) may be used for any activity or expenditure related to communicating with parents regarding their "right to know" and parent involvement activities required by NCLB. There is a significant increase in parent communication requirements under NCLB and the U.S. Department of Education encourages using federal funds for this purpose. Use funds from your required 1 percent set-aside for parent involvement under Title I either at the district- or building-level.

What services are available for purchase?

TransACT offers several different services that are available for purchase. To view information regarding current services available for purchase, select the link corresponding to the service(s) you are interested in:

  1. NCLB Parent Notification Collection: more information
  2. GenEd Parent Notification Collection: more information
  3. IDEA 2004 Parent Notification Collection: more information
  4. Section 504 Parent Notification Collection: more information
  5. Custom Translations: more information

Collections can be purchased in a variety of ways. Contact us today to see which option best fits your needs.

Additional languages that are currently offered can be added to any subscription for an additional price.

If you would like a demo of any service TransACT currently provides, click here.

To talk to a sales representative about subscribing to TransACT or adding any services or language to your current subscription, contact us today at sales@transact.com or 425.977.2100.

How can I get pricing information?

For pricing information, select the subscribe button on the TransACT homepage. Enter in the information that corresponds to each field and select the services you are interested in. Since pricing is based on district enrollment size, pricing information varies by district. Once you click submit, a quote will be emailed to you.

What languages do you offer?

Languages offered vary by collection. If you do not see the language you need, contact us about your options to add the language(s) to your current subscription.

To view the complete list of available languages in each collection, click the corresponding links below.

GenEd Parent Notification Collection: languages available
NCLB Parent Notification Collection: languages available
IDEA 2004 Parent Notification Collection: languages available
Section 504 Compliance Collection: languages available

Can you help me translate a document?

Yes! TransACT has partnered with Lingo Systems as its new translation partner.

Go to www.transact.com/quotes to receive a no obligation custom quote on your next custom translation project. All custom translation projects can be integrated into the TransACT Compliance and Communication Center for easy access to your TransACT masters and custom documents.

If you need additional information, contact us at support@transact.com or 425.977.2100.

What is my username?

Your username is your district-provided email address.

What if I forgot my password?

If you forgot your password, go to www.transact.com/login and select the Forgot Your Password? link located below the login button. Enter your district-provided email address and your password will be emailed to you. If you need additional assistance, contact TransACT Customer Care at 425.977.2100 or support@transact.com.

How can I create a username/password?

To register for access and create a username and password, select the register button on the homepage or click here. Select your state, county, then click on your school district. Enter your information in the corresponding form fields and click submit. Make sure you enter your district provided email address in the email address field. This will be your username when you login to the TransACT Compliance and Communication Center.

Need extra help creating a username and password? Contact us today at 425.977.2100 or support@transact.com.

How can other staff members gain access to my TransACT subscription? Is there a limit to the number of users who can use TransACT?

An unlimited number of users throughout your district are encouraged to access the subscriber portion of the TransACT Compliance & Communication Center. When the primary contact for a district enrolls, he/she receives a confirmation email containing username and password information. Any staff member with an active district/state provided email address can register for access at no charge. There is no limit to the number of users who can use TransACT.

To register for access to TransACT, click here or go to www.transact.com/register if you have received your registration number from your Toolkit Registration card.

Having trouble registering? Contact us today at support@transact.com or 425.977.2100.

Who is TransACT? How did you get my contact information?

TransACT provides more than 200 legally-reviewed parent notices, letters and documents that fully support the federal communication mandates of Title I, III, IX, X, FERPA, PPRA and OCR. TransACT offers a robust collection of notices meeting all school district needs in more than 21 languages. TransACT has been integrated into more than 3,000 school districts and 10 states nationwide to provide consistent parent communication in multiple languages.

Your contact information was provided to us in a variety of different ways. Your contact information was either passed along to us through a colleague of yours, available on your district’s website, or our primary contact was the previous person in your position.

If you would like to be removed from our mailing list or change contact information, contact us at support@transact.com or 425.977.2100.

How do I change languages?

Once logged into the TransACT Compliance and Communication Center, click on the document you would like to view. In the upper right corner just above the document, there is a language drop down menu. Select the language you would like to view and the document will automatically open up. If you are new to the site, the documents may take up to 10 seconds to load.

If you need additional assistance, contact us at support@transact.com or 425.977.2100.

How can I print a document? How do I save a document?

Above the document, there is a print and save icon (similar icon to Microsoft Word). To print the current document, select the print button. To save the current document, select the save button. To print or save multiple documents, create a Favorites Set by selecting the Favorites Wizard under your Tools menu.

For additional assistance, contact us at support@transact.com or 425.977.2100.

What software is required?

To access documents available by subscription within the TransACT Compliance & Communication Center, you need an Internet browser (Microsoft® Internet Explorer®, Firefox® or Safari) and Adobe® Acrobat Reader. Please visit Technical Information for details. Upon sign-in, the user's computer will be quickly checked to ensure that this software is installed. If necessary, the user will be prompted to upgrade or install the necessary components.