This blog was published in 2022 and was updated on April 9, 2025.
School bus driver shortages and high gas prices are forcing districts nationwide to reevaluate their budgets. As the number of bus drivers declines across the country, transportation departments are working diligently to find solutions to this ongoing issue. In the webinar, Addressing Bus Driver Shortages and Rising Fuel Prices, three field experts discuss the impact of transportation-related challenges and the federal funds available for educational agencies:
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Billy Huish, Director of Transportation, Farmington Municipal Schools
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Dr. David Holbrook, Executive Director of Federal Programs and State Relationships, TransAct Communications
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Franc Kacaj, Account Representative, TransAct Communications
Billy Huish also shares his experience responding to school bus driver shortages and the resources Farmington used to improve bus driver retention.
Before diving into how you can consolidate routes to reduce fuel costs and retain drivers, it’s important to understand the history of bus drivers in the U.S. and the primary causes of a nationwide bus driver shortage.
What Is the Cause of School Bus Driver Shortages?
Millions of students are transported on school buses daily, nationwide. So, it’s essential for school bus drivers to be on time, prepared, and have everything they need to transport students safely. Unfortunately, this is not always guaranteed. Many things can go wrong in the process, including:
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Bus drivers calling out at the last minute
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Schools unprepared for sudden route changes
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Departments failing to provide materials for drivers
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Early morning bus breakdowns or delayed stops
Bus driver shortages result from shortcomings on both ends. Educational agencies should offer incentive pay and provide all the necessary materials (e.g., maps, route schedules) for school bus drivers. And on the opposite end, bus drivers must understand budget limitations can severely restrict a school's ability to compensate their essential workers.
In a 2022 nationwide survey of school transportation professionals, the top reasons for district bus driver shortages are as follows:
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Issues recruiting new bus drivers (67.16% of participants agree)
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Driver pay (40.30%)
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Drivers retiring (37.31%)
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COVID-19 concerns (32.84%)
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Losing drivers to private industry (31.34%)
"The ongoing national school bus driver shortage remains a high-priority issue, with 88% of survey respondents reporting that the driver shortage has constrained their school transportation operations."
— HopSkipDrive, 2022 State of School Transportation
What Are the Top Reasons for School Bus Driver Shortages?
The two main challenges restricting school transportation operations are recruiting new bus drivers and driver pay. With the cost of living rising across the U.S., it’s understandable that school bus drivers want a salary increase and are leaving to find higher-paying jobs in the private sector.
The sad reality is that transportation funds are commonly slashed first when making school budget cuts. And even if there is room in the budget, the money may go toward fixing bus maintenance issues before offering salary increases or bonuses to the drivers. Fortunately, the U.S. Department of Education (USED) has allocated $190 billion in Elementary and Secondary School Emergency Relief (ESSER) Funds to help school transportation departments impacted by the COVID-19 pandemic.
The top constraint (recruiting new bus drivers) has been addressed by the USED in the ESSER Fund and GEER Fund FAQ document. One question asks if you can use ESSER funds to “address a shortage of school bus drivers due to the pandemic.” Put simply, yes, you can.
As stated in the FAQ document, “a local educational agency (LEA) may use ESSER or GEER funds for retention bonuses for current bus drivers, for salary increases, or for the cost of hiring additional bus drivers to address the shortage of bus drivers due to the pandemic.”
So, you can use ESSER funds to combat school bus driver shortages, but how exactly? What can your transportation department do with these newly allocated funds? Let’s look at a real-life example.
School Bus Driver Shortage Real-Life Example: Farmington Municipal Schools
Farming Municipal Schools is a public school district in Farmington, New Mexico. It is the 7th largest school district in the state, has 68 bus routes, and covers over 880 square miles in a large rural area. Farmington buses average 6,000 miles per day and over 1M miles annually.
With so many buses and miles to cover, Farmington had to sit back and ask themselves: “are we really supplying or providing the best possible routes and stops?” According to Huish, Farmington was not offering the proper service to its students. So, they decided to make a change: implementing the EZRouting Software into their transportation department.
Huish explains that Farmington ran the buses “the same way, same order, same everything,” but once they were able to access the EZR dashboard, they could instantly see essential insights, such as:
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Bus overlaps
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More efficient stops for students
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Miles they could save
This was manageable through the EZR route consolidation feature, which allowed Farmington to reduce its fuel usage and save money by making its routes more efficient.
"When you travel over a million miles within a school year, every little bit you can save or cut off is a big impact in your budget."
— Billy Huish, Director of Transportation at Farmington Municipal Schools
How Can You Consolidate Bus Routes and Save on Gas?
Route consolidation is useful in the long- and short-term. While Transportation Directors can preplan consolidated routes at the beginning of the school year, staff can also use EZR to quickly accommodate last-minute driver changes.
“A lot of the districts we talk to are severely short on drivers,” Kacaj explains. “They’re running into scenarios where almost every morning they’ll get a phone call from a driver or set of drivers saying that they are out.”
This causes the districts to scramble to make up for the routes that now don’t have a driver. Sometimes districts are fortunate enough to have a substitute bus driver. Other times, transportation directors must hop on a bus and drive or consolidate the routes missing a bus driver at the last minute.
"Route consolidation is hugely important and it’s only getting even more pivotal as fuel prices keep going up."
— Franc Kacaj, Account Representative at TransAct Communications
To get to the bottom of the issue, Kacaj asks Huish how Farmington uses the EZR route consolidation feature for bus driver shortages.
“Say you have a driver call in,” Huish begins, “we can look at—say bus 53—that has called out for the day, and bus 53 serves our westside up on Harper Hill. We can look at that and say, this bus stop has X number of kids on at four or five stops, and we’re able to look at the other buses in the area to consolidate different bus stops or buses.”
So, how long does it take someone to use EZRouting to consolidate routes and provide updated driver materials amid a driver shortage?
According to Huish, “it takes very little time at all. By the time we have a driver in here, or if it’s one of the regular drivers that we’re consolidating, our routing coordinator has a map printed, route sheet description, student names; whatever is needed is done before the driver leaves.”
The EZR consolidation feature will also automatically reroute buses, provide details for student count, and relay route duration to school staff if there is a sudden delay in getting students to school on time.
"It’s [route consolidation] is one of the easiest things that we do, and with a district our size with 69 buses, you would think I’ve got three or four routing coordinators working on this. One person does our routing coordination through this program."
— Billy Huish
Can You Use Technology to Incentivize and Retain School Bus Drivers?
Many key points throughout the webinar expand upon school bus driver shortages and how to incentivize drivers to improve retention. During the presentation, Kacaj asks Huish, “how do you respond to last-minute school bus driver shortages or incentivize drivers and keep them on your staff?”
“Prior to a routing program, bus drivers had to hand draw on a map, their route descriptions, and student rosters,” Huish explains. “With the EZR program, we’re able to take that workload off our drivers. We print out their route and attendance sheets, then consolidate them into a book form that’s kept in their buses.”
“If there’s an overnight change, we build the new route sheet right away.”
— Billy Huish
EZRouting has made it easy for drivers by eliminating the need for manual processes. Farmington provides its school bus drivers with all the materials needed, including:
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Route sheet with every stop
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Rosters listed by bus stops
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Student attendance sheet
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Route and stop times
Educational agencies can improve school bus driver retention by eliminating manual paperwork, supplying all the necessary materials, and offering incentive pay.
“We do retain most of our drivers. The word gets around what we do for our drivers and how we treat them. We’ve got enough drivers in training to cover our retirements.”
— Billy Huish
How Can You Connect Staff, Bus Drivers, and Parents?
In the school bus transportation operation, communication is critical. There are unforeseen changes that happen daily, and some of them are unavoidable. But if there is clear communication between the transportation office staff and drivers, they know:
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What new students are joining their routes
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Why routes being consolidated
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What’s happening with their bus and more
Communication is essential—not just for the bus drivers—but for the parents as well to keep them updated. With EZRouting, transportation staff can send notifications for delays, emergencies, and last-minute changes to drivers and parents directly. This ensures that everyone involved receives the information they need instantly, saving time and energy.
“With the EZR program, we have the option to send an email to the driver when we do something new to that route. So, if we have to add a new bus stop or student that afternoon, we can notify the bus driver [and parents].”
— Billy Huish
Can Federal Funding Pay for Drivers, New Buses, and Upgraded Technology?
So how can federal funding help schools adapt and overcome school bus driver shortages? Dr. Holbrook explores some of the funding options available for transportation departments.
“Generally, federal funding is supposed to be supplemental to state and local funding,” Dr. Holbrook clarifies. “So, in most situations, you can’t use federal funding for transportation-related needs. However, due to the COVID-19 pandemic, there were three laws passed to provide funding to K12 education. When you look at all three laws, it’s a total of over 190 billion dollars.”
“These kinds of funding opportunities do not come around often, especially for transportation departments.”
— Franc Kacaj
Notably, ESSER funds are more flexible than other grants in how a district can use them. There three funding laws pertaining to ESSER funds:
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Coronavirus Aid, Relief, and Economic Security (CARES) Act: $13.2 billion is available for K12 education in the ESSER Fund. You must commit to spending the allocated funds by September 30th, 2022. However, there’s a liquidation period of 120 days. So, you have until January 28th, 2023, to spend the money on a transportation-related need.
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Coronavirus Response and Relief Supplemental Appropriations (CRRSA) Act: $54.3 billion for the ESSER II Fund. You must commit to spending the money by September 30th, 2023, then actually spend the money by January 28th, 2024.
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American Rescue Plan (ARP) Act: $122 billion for the ARP ESSER III Fund. You have until September 30th, 2024, to commit to spending the available funds. And by January 28th, 2025, you must actually spend that funding.
Suppose a district has "extenuating circumstances" that prohibit it from spending any of the three pots of ESSER funds within the liquidation period. In that case, it can request an extension of the liquidation period by submitting a waiver request to the USED. Right now, USED is granting these extensions for construction and facilities-related expenses without much questioning. However, for a transportation-related extension request, the documentation that the district is experiencing "extenuating circumstances" will need to be quite rigorous.
It’s also important to note that these ESSER funds are not recurring; they’re one-time funds. So, once these funds run out, they will not be replaced. Furthermore, these funds must be used to address the impact of the COVID-19 pandemic.
“It’s allowable to use these COVID-19 ESSER funds—this 190 billion dollars—on transportation and bus routing software.”
— Dr. David Holbrook
Can You Use ESSER Funds to Hire, Incentivize, and Train School Bus Drivers?
To address the issue of school bus driver shortages, the U.S. Department of Education has released guidance on how to use ESSER funds to provide incentives for school bus drivers, like retention bonuses or salary increases.
As stated earlier, these are one-time funds. So, if you use the funding to hire additional bus drivers, ensure that the bus drivers know they’re a temporary contract or examine your budget to figure out how to cover these recurring costs after the ESSER funds run out.
Additionally, you can use the ESSER funds for driver recruitment and pay for the cost of the training needed to get a commercial driver’s license for new bus drivers.
How Does Routing Software Help Reduce Delays?
If driver shortages persist into the school year, better route management will help reduce the possibility of bus delays. Even minor changes in routes can cause a cascading effect of buses running behind schedule. The EZRouting Software evaluates existing routes and makes suggested efficiency changes or allows users to evaluate various scenarios to determine how to best utilize the staff and buses available.
What Is the Best Software for Routing?
EZRouting is a cloud-based solution that handles the entire route management process, from the initial request, through funding approvals, bus and driver scheduling, invoicing, and reporting.
The EZR Tables are GPS-enabled and have many useful features, including:
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Audio-visual step-by-step directions
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Stop validation for students
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Barcode scanning
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Parent notifications
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Track route times
Can Parent Portals Help with Driver Shortages?
Using a dedicated parent portal to communicate with parents can help ease the challenges associated with driver shortages in multiple ways. Below, we explore:
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How schools can utilize a parent portal when a bus driver is unavailable
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Improve communication with parents
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How to cut down calls to dispatch and more
What Is a Parent Portal?
For those who are unfamiliar, a parent portal is like a virtual window into your child's academic world. It's an online platform or website that allows parents to access information about their child's school performance, including grades, attendance, assignments, and sometimes even communication with teachers. It's a handy tool for staying involved in your child's education without having to rely solely on them for updates.
Does all Routing Software Come with a Parent Portal?
The short answer is no. Some routing software systems currently on the market do not include a parent portal feature. Alternatively, a modern solution like EZRouting enables simple, automated communication with parents. Transportation staff can reach parents faster to explain any potential changes, such as new or modified routes or why a new or different driver picks up their student.
A friendly K-12 software provider understands the shifting needs of school districts. Included with any software license is unlimited support from a live team of people who can help you solve issues, train new staff, and learn new skills in your software – without incurring extra costs.
How to Keep Parents in the Loop
Early morning calls from parents asking where the bus is are all too common. Whether due to traffic or mechanical issues, delays happen. That’s why EZRouting’s Parent Portal and communication platform help keep parents, staff, and drivers in the loop.
Across the country, transportation teams are prioritizing real-time updates on routes, delays, and safety. As one of our reps put it, “Phone calls are constant. We built the Parent Portal to help ease that burden and improve communication.”
How Does the Parent Portal Work?
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For Administrators: With unlimited access, school staff can view student routes and assignments without needing to contact the transportation department—saving time and reducing confusion. Transportation staff can also send quick notifications to parents for new routes, delays, or emergencies.
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For Parents: Parents can request new route assignments directly through the portal—no paperwork needed. Once a student is assigned to a route, parents receive automatic updates with all the key info.
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Smart Bus Alerts: Parents can track the bus in real-time on an interactive map. They can set a custom notification radius, so they know exactly when the bus is near—no more long waits at the stop or guessing when their child will be home.
With EZRouting, you can provide better service to families, save time and money on modern maps, and reduce manual approaches to route planning, field trips, and bus maintenance.
Schedule a demonstration with a EZRouting team member to learn how transportation departments can consolidate routes and quickly respond to school bus driver shortages.
